Ignorance

What pisses me off is ignorance. When someone is expected to do a part of their job and they don't, because they were the wrong person employed, or they haven't been trained and the the buck gets passed when it could of been dealt with at an earlier point. Ignorance is what makes customer services departments the most dangerous part of any organization. They simply are not up to doing the job. They end up being people on the end of phones who answer callers but don't actually give any answers, they may follow a script but not listen. They are impotent and they in turn make the organizations they work for look uncaring, incapable and likely to lose custom.  Just in the same way pushy phone sell ling pops up every now and again. The sales rep on the end of the phone who just wants to keep pushing and pushing, the rep who thinks they know everything. They pressurise people they call into purchasing goods and if the phone is put down on them, they just ring again at another time. This is not only ignorance it is harassment and should be criminal. Just as ignorance should be criminal. There are a lot of defences which are put up but they end up with no solution to the problem. Customer service reps and sales reps are prime examples of stupid.

It has been said, stupid things happen to stupid people, such is the karma of this world.

January 2012 idiot award goes to...

The idiot award of January 2012 may have been snatched up.  Unsurprisingly by a politician, the labour MP Dianne Abbott who stated on twitter ''White people love playing 'divide and rule'".  She was soon reprimanded by Ed Miliband and advised a quick apology was in order.  But it does make you think, if she was not bought to attention over this would she of had insight enough to have made her own apologies.  Furthermore in response Tory MPs have said if it were one of their lot they'd have to resign from government.  It's a fair comment to make.  Perhaps she thought twitter was an OK place to put personal remarks for other people.  In any case as Nick Clegg noted the comment was stupid and crass.  So should Ms Abbott be allowed to front the Labour party I wonder.  After all, quite a few white labour party supporters might well be offended. Me one of them.